Terms of Service
Effective date: January 1, 2026. These Terms of Service govern your use of the Astrixoventa website and any professional services provided by Astrixoventa, LLC. By accessing our site or engaging our services, you agree to these terms. If you represent a company and accept these terms on its behalf, you represent that you have the authority to bind that company. The terms explain service scope, deliverables, payment, confidentiality, intellectual property, limitation of liability, and dispute resolution. We encourage prospective clients and visitors to read these terms carefully before submitting inquiries or entering into a separate service agreement. For any conflicts, a signed statement of work or contract between Astrixoventa and the client will control for the specific engagement. These terms form a baseline; individual engagements are governed by mutually agreed statements of work that augment and refine obligations per project. If you do not agree to these terms, please do not use our services or website and contact us to discuss alternative arrangements.
Services and deliverables
Astrixoventa provides consulting, diagnostics, automation design, implementation assistance, and operational playbooks. Each engagement is scoped in a statement of work that describes deliverables, milestones, acceptance criteria, timeline, and fees. We use reasonable professional skill and care in delivering services following industry best practices. Deliverables may include reports, automation artifacts, configuration guides, runbooks, dashboards, and training materials. The client is responsible for providing access, data, and cooperation necessary for Astrixoventa to perform the services. Timely client cooperation accelerates outcomes. If the client requests changes to scope, Astrixoventa will propose adjustments to timeline and fees and obtain written agreement before proceeding. Any third-party costs such as software licenses or cloud infrastructure billed to the client will be detailed in the statement of work or invoiced separately. Unless otherwise stated, Astrixoventa does not guarantee specific business results because outcomes depend on client systems, data, and operational choices. We do commit to deliverables and to documenting implementation steps so the client can reproduce and operate solutions independently after handover.
Fees, invoicing, and refunds
Fees and payment terms are defined in each statement of work. Standard models include fixed-fee engagements, time-and-materials arrangements, and retainer agreements. Unless otherwise agreed, invoices are payable within thirty days of receipt. Late payments may accrue interest at a reasonable rate permitted by law. Astrixoventa may suspend work for overdue invoices after reasonable notice. Refunds are handled on a case-by-case basis and are generally not provided for completed deliverables. If a deliverable fails to meet agreed acceptance criteria, the client must notify Astrixoventa in writing, providing details and evidence. We will use commercially reasonable efforts to remediate deficiencies at no additional fee if the deficiency is Astrixoventa’s responsibility. In the case of prepaid retainers, unused portions will be refunded upon termination as stated in the contract. Any expenses incurred on behalf of the client will be invoiced and subject to reimbursement. Taxes and duties are the responsibility of the client unless Astrixoventa is required to collect them by law. Fees quoted do not constitute an offer that remains open indefinitely; Astrixoventa reserves the right to update pricing in future statements of work.
Confidentiality and data handling
Both parties agree to keep confidential information secure and to use it only for the purposes of the engagement. Confidential information includes nonpublic business, technical, and operational information designated as confidential or that should reasonably be considered confidential. Astrixoventa will implement reasonable safeguards to protect confidential information, including access controls and secure storage. The client acknowledges that Astrixoventa may process client data to perform services. Data handling practices are described in our Privacy Policy and the statement of work. Astrixoventa will not disclose confidential information except as required by law or to its agents and subcontractors who are bound to similar confidentiality obligations. Confidentiality obligations survive termination of any engagement for a period of five years, or longer if required by law or contract. The parties agree that damages may be insufficient to remedy a breach of confidentiality and that equitable relief, including injunctive relief, may be appropriate in addition to other remedies.
Intellectual property
Unless otherwise agreed in writing, Astrixoventa retains ownership of methodologies, templates, and preexisting tools used to deliver services. The client receives a license to use deliverables for internal business purposes as specified in the statement of work. For bespoke code or automation developed specifically for the client and paid in full, intellectual property ownership may transfer to the client upon full payment, subject to third-party licenses. Astrixoventa may use anonymized and de-identified learnings from engagements for internal improvement and to illustrate case studies with client consent. Each party warrants that it has the right to grant the licenses it provides and that the deliverables will not infringe third-party intellectual property rights. If a claim of infringement arises, the party in breach will indemnify the other as specified below. The client grants Astrixoventa a limited, revocable license to use client logos and project descriptions for marketing only with prior written consent. Any open-source components used in deliverables will be identified and licensed under their respective terms.
Limitation of liability and indemnity
Astrixoventa strives to deliver services with due care. However, to the maximum extent permitted by law, Astrixoventa’s aggregate liability arising from or related to services or these terms will not exceed the fees paid by the client to Astrixoventa under the applicable statement of work in the twelve months prior to the event giving rise to the claim. Neither party will be liable for consequential, incidental, or indirect damages, lost profits, or loss of business opportunities. The client agrees to indemnify and hold Astrixoventa harmless from claims arising from the client’s misuse of deliverables, incorrect data provided by the client, or client modifications to deliverables that were not authorized. Astrixoventa will indemnify the client for third-party claims that deliverables, as delivered, infringe third-party intellectual property rights, subject to prompt notice and cooperation. These indemnities are subject to the limitation on liability set forth above. Nothing in these terms limits liability for death or personal injury caused by negligence or other liability that cannot be excluded under applicable law.
Termination and effect of termination
Either party may terminate an engagement as set forth in the applicable statement of work for material breach that remains uncured after reasonable notice. Astrixoventa may suspend services for nonpayment after giving notice to the client. On termination, the client will pay for all services performed and costs incurred up to the effective date of termination. Astrixoventa will deliver work in progress and reasonable transition assistance to the client upon payment. Sections regarding confidentiality, intellectual property, limitation of liability, indemnity, and payment survive termination. Termination does not relieve the client of any accrued payment obligations. If a project is terminated for convenience by the client, the parties will negotiate a reasonable wind-down fee billed to the client to cover work performed and reasonable transition costs.
Governing law and dispute resolution
These terms and any disputes arising from them are governed by the laws of the State of California, without regard to conflict of law rules. The parties will attempt to resolve disputes in good faith through negotiation. If negotiation does not resolve the dispute within thirty days, parties agree to submit to final and binding arbitration in San Francisco County, California, administered by a recognized arbitration institution, unless prohibited by law. Each party will bear its own costs in arbitration, and the arbitrator may award reasonable costs and fees where permitted by law. Notwithstanding the foregoing, either party may seek injunctive relief or provisional remedies in a court of competent jurisdiction to protect confidential information or intellectual property rights. Where local law requires different dispute resolution processes for certain jurisdictions, those laws will govern to the extent mandatory.
Changes to terms and contact information
Astrixoventa may revise these terms and will post the revised version with a new effective date. Material changes will be communicated to active clients and, where required, consent will be sought. Continued use of the website or services after changes indicates acceptance of the revised terms. For questions or notices regarding these Terms of Service, contact: Astrixoventa, Legal Department, 1355 Market St, Suite 700, San Francisco, CA 94103, United States. Email: [email protected]. Phone: +1 (415) 555-0134. This Terms of Service page supplements and works alongside any signed agreement between Astrixoventa and a client; the signed agreement controls to the extent of conflict with this page for that engagement.